Hi, I’m Michael! I have been living with HIV for the last 20+ years and I’m a change management coach. What does that mean? Simply put, I assess what needs to improve or change and help make that happen. My focus is community engagement and quality improvement for HIV care providers. How do I do this? That’s a great question! Change management is a process-based discipline that I use to efficiently guide corporations, government, and community-based organizations through major shifts with minimal disruption to their business. Welcome to a place where quality experts are born. 

This blog series will focus on building a conversation that teaches core concepts of change management in healthcare. I’ll emphasize tips to bring power to customer voices and explore solutions-oriented and innovative approaches to complex issues. The goal is in the series title itself – Making Quality Experts – and new blogs and vlogs will be posted monthly. The series will take deep dives into numerous topics designed to inspire you and encourage you to try new things like:

• Ending HIV using the quality sciences;
• Getting your data to spread the good works of your mission;
• Using one data point for many purposes – stretching your effort; 
• Are you being served? Customer service and quality sciences;
• Evidence-based co-design and your customers;
• Stringing it all together – strategic stakeholder engagement using quality science;
• High impact training program design; and
• Change management as an implementation science. 

This blog series will highlight key aspects of my change processes while using real world examples drawn from work with my clients. It’s an interactive space and I invite you to make comments in reaction and to ask questions about how I do this work! LET’S GET TO IT!

“The most important thing in life is people!” – Michael Hager